News & Blog

The latest news and comment from vividWire, the UK's leading provider of dependable, secure IT hosting and consultancy services.

Better, faster, stronger: welcome to Telehouse North

We’re delighted to announce our migration to Telehouse North, London’s premier carrier-neutral data centre facility. Based in the highly connected London Docklands area and operated by Telehouse, a subsidiary of Japanese telecommunications giant KDDI, we’re confident that the data of our customers is in safe hands.

We’re proud to be in a position to deliver our customers with a higher reliability service and lower latency: North’s sheer size and diversity of carriers has enabled us to accommodate customers for whom latency-critical applications are crucial. Within full view of Canary Wharf, London’s finance district, our services can now cater for financial trading activities and benefit from the excellent communications infrastructure of this part of the city.

Telehouse North

Telehouse North’s impressive proximity to financial heartland of London. Facility is on the far right.


Over the next few months, we’ll be consolidating our services into Telehouse North from our Maidenhead and Coventry data centre facilities. This will give us the opportunity to move customers from our existing mix of Dell and Supermicro hardware onto a single new HP ProLiant Gen8 server base, improving our ability to source parts and ensuring we are running on modern, reliable equipment.

The migration will also mean access to an improved network, separate to that of our Maidenhead and Coventry data centre facilities. Telehouse North’s connectivity is supplied through a mixture of public and private peering, in conjunction with bandwidth from leading global carriers:

  • TeliaSonera IC (AS1299) +IPv6
  • Hurricane Electric (AS6939)
  • Cogent Communications (AS174)
  • Comcast Cable (AS7922)
  • Telecom Italia/Sparkle (AS6762)

Service availability

From today, you can order a new service from us in Telehouse North. We have ceased provision in Maidenhead and Coventry as part of this process. We will shortly be extending the following to services based in Telehouse North:

  • IPv6 /64 subnet allocations for customers
  • Private networking on hypervisor guests
  • In-panel rDNS management
  • Complimentary DNS hosting
  • Optional DDoS protection
  • Optional email filtering powered by Fortinet

We will soon announce details of our new secondary data centre facility, designed to replace both our out-of-band German data centre facility and offer failover services. This is currently planned to be a London data centre of similar prestige to Telehouse North.

Further information

If you have any questions, or if you wish to migrate and benefit from the connectivity and redundancy Telehouse North offers earlier, please contact your account manager. For more information about our new data centre and network, please visit our revised infrastructure pages.

Changes: Anti-Fraud System

We’ve been offering a fully automated setup service for most of our packages for a few months now. In order to continue providing this service whilst maintaining the integrity of our network, we have revised our Anti-Fraud System’s automated checks. These will be performed automatically on your order if you are not an existing customer.

To avoid being flagged by these checks, and to ensure you can still benefit from automated setup, we suggest that you follow the following guidance:

  • Only order through your own internet connection, disconnecting from any proxies, VPNs or other services that may cause your IP’s geolocation to mismatch your true location
  • Use your own details when completing an order, and ensure that they are accurate; this is particularly important for the telephone number you provide
  • Avoid ordering from high risk countries, and contact us in advance if you believe you are ordering from a country that carries this risk

If we decline your order, we will need to screen you further in order to accept you as a client. This is a very common process, and we have merely extended this further with our improved fraud checking regime. If your order is flagged, you will need to provide one of the following:

  • Government issued ID card
  • Front page of a recent bank statement or utility bill
  • Driving license (photocard or counterpart)
  • Passport
  • Military, police or other civil servant ID
  • Government-approved third party ID (such as a CitizenCard or another PASS-scheme participant)

Failure to be able to provide this will mean we will refund your order within 48 hours if you  have been charged, and future orders will be declined.

If you have any questions, please contact us.

Changes: Privacy & Cookie Policies

Our Privacy & Cookie Policies have changed effective 26 July 2014. This is a complete rewording of the original documents, designed to make them more user friendly and accessible.

You can view all of our legal documents here.

New images for Xen & KVM, Touchpoint updates

We’ve refreshed our OS images for Xen VPS customers. These all-new images should be rolled out across our systems very shortly:

  • CentOS 5.10
  • CentOS 6
  • Debian 6
  • Debian 7.6
  • Fedora 20
  • Scientific Linux 6.5
  • Ubuntu 10.04
  • Ubuntu 14.04

Additionally, we’ve rolled out Ubuntu 14.04 to our wider range of images available on our SSD-powered KVM platform.

All of these images are now also available through our online order wizard following today’s Touchpoint updates.

As part of today’s rollout, we’ve also updated our ordering system so your template is automatically deployed to your server when your order is placed. Enjoy!

DevOps announces inclusive server monitoring for customers

I’ll be first to admit that we’ve missed a trick for some time on our Virtual Private Server and Managed Hosting platforms. Whilst we have always had a really robust control panel, until recently, we haven’t considered implementing a way of you managing server monitoring for our own services in it. Until now, we have preferred to refer customers to other providers far more specialised at this sort of thing in comparison to us, but one common suggestion has always been that we offer at least a basic ping/HTTP monitor checking service to customers who don’t have advanced monitoring needs.

So, we have worked hard on part of our new infrastructure in our backup facility over the past month, and will soon be taking the wraps off something very exciting indeed. We will soon launch a basic server monitoring service in our Control Panel so you can receive inclusive server checks on your vividWire services. For the moment, customers with our VPS, Managed Hosting, E-Commerce Hosting and Application Hosting options will be able to enjoy this feature. We will send alerts by email, although we’re looking at ways of sending you SMS alerts as well.

We will run this service through our backup facility in Germany, all checks will be off-site, enabling you to check external connectivity to your server outside of our London Data Centre network. It’ll also be tied in closely to our new backup server infrastructure which will launch soon. This should give you a backup check in addition to your existing monitoring provider’s service if you have one, and will hopefully save customers money. It should also help you verify uptime statistics for services provided by us.

Is there anything else you want to see from us? Let us know in the comments or send in a ticket and we’ll do our best to meet your expectations.