News & Blog

The latest news and comment from vividWire, the UK's leading provider of dependable, secure IT hosting and consultancy services.

Changes: Anti-Fraud System

We’ve been offering a fully automated setup service for most of our packages for a few months now. In order to continue providing this service whilst maintaining the integrity of our network, we have revised our Anti-Fraud System’s automated checks. These will be performed automatically on your order if you are not an existing customer.

To avoid being flagged by these checks, and to ensure you can still benefit from automated setup, we suggest that you follow the following guidance:

  • Only order through your own internet connection, disconnecting from any proxies, VPNs or other services that may cause your IP’s geolocation to mismatch your true location
  • Use your own details when completing an order, and ensure that they are accurate; this is particularly important for the telephone number you provide
  • Avoid ordering from high risk countries, and contact us in advance if you believe you are ordering from a country that carries this risk

If we decline your order, we will need to screen you further in order to accept you as a client. This is a very common process, and we have merely extended this further with our improved fraud checking regime. If your order is flagged, you will need to provide one of the following:

  • Government issued ID card
  • Front page of a recent bank statement or utility bill
  • Driving license (photocard or counterpart)
  • Passport
  • Military, police or other civil servant ID
  • Government-approved third party ID (such as a CitizenCard or another PASS-scheme participant)

Failure to be able to provide this will mean we will refund your order within 48 hours if you  have been charged, and future orders will be declined.

If you have any questions, please contact us.

Changes: Privacy & Cookie Policies

Our Privacy & Cookie Policies have changed effective 26 July 2014. This is a complete rewording of the original documents, designed to make them more user friendly and accessible.

You can view all of our legal documents here.

New images for Xen & KVM, Touchpoint updates

We’ve refreshed our OS images for Xen VPS customers. These all-new images should be rolled out across our systems very shortly:

  • CentOS 5.10
  • CentOS 6
  • Debian 6
  • Debian 7.6
  • Fedora 20
  • Scientific Linux 6.5
  • Ubuntu 10.04
  • Ubuntu 14.04

Additionally, we’ve rolled out Ubuntu 14.04 to our wider range of images available on our SSD-powered KVM platform.

All of these images are now also available through our online order wizard following today’s Touchpoint updates.

As part of today’s rollout, we’ve also updated our ordering system so your template is automatically deployed to your server when your order is placed. Enjoy!

DevOps announces inclusive server monitoring for customers

I’ll be first to admit that we’ve missed a trick for some time on our Virtual Private Server and Managed Hosting platforms. Whilst we have always had a really robust control panel, until recently, we haven’t considered implementing a way of you managing server monitoring for our own services in it. Until now, we have preferred to refer customers to other providers far more specialised at this sort of thing in comparison to us, but one common suggestion has always been that we offer at least a basic ping/HTTP monitor checking service to customers who don’t have advanced monitoring needs.

So, we have worked hard on part of our new infrastructure in our backup facility over the past month, and will soon be taking the wraps off something very exciting indeed. We will soon launch a basic server monitoring service in our Control Panel so you can receive inclusive server checks on your vividWire services. For the moment, customers with our VPS, Managed Hosting, E-Commerce Hosting and Application Hosting options will be able to enjoy this feature. We will send alerts by email, although we’re looking at ways of sending you SMS alerts as well.

We will run this service through our backup facility in Germany, all checks will be off-site, enabling you to check external connectivity to your server outside of our London Data Centre network. It’ll also be tied in closely to our new backup server infrastructure which will launch soon. This should give you a backup check in addition to your existing monitoring provider’s service if you have one, and will hopefully save customers money. It should also help you verify uptime statistics for services provided by us.

Is there anything else you want to see from us? Let us know in the comments or send in a ticket and we’ll do our best to meet your expectations.

New: instant setup SSL certificates, lower SSL prices

We’re pleased to announce we are now offering SSL certificates with immediate provisioning through Touchpoint, our online ordering and billing system. We’ve also lowered our SSL pricing considerably to account for the fact that we are now offering certificates on a self-provisioning basis. This is thanks to our new partnership with GlobalSign, a world-class, established SSL vendor.

GlobalSign Authorised Partner

Our partnership with GlobalSign means that we’re able to offer our customers – and, indeed, people who don’t host with vividWire – concessionary rates on certificates. We’re confident that with their backing, we’ll be able to continue delivering great value, quality SSL certificates to customers going forwards.

Now for the exciting news – our new, lower SSL prices. SSL certificate rates have now been reduced as follows, effective immediately:

  • Basic SSL (Domain Validated SSL, no warranty, low assurance): £40 £30, instant setup
  • Standard SSL (Domain Validated SSL with $10k warranty, medium assurance): £90, instant setup
  • Wildcard SSL (Domain Validated SSL, no warranty, low assurance): £110, instant setup
  • Business SSL (Organisation Validated SSL, $1.25m warranty, high assurance – for E-Commerce customers): £150, instant provisioning, 3-4 working days to approve
  • Enterprise SSL (Organisation Validated SSL, green bar, $1.5m warranty, highest assurance): £550, instant provisioning, 3-4 working days to approve

You can view more information and buy certificates online here. If you have any questions about our new offering, please take a look at our SSL page, or contact our friendly sales team.

We’ve got some really exciting news on domain registration pricing and features coming over the next few days, so keep your eye on this blog for more news. Onwards and upwards!